Introduction
Taunton Racecourse aims to attract a wide range of visitors to all of its race meetings and events and welcomes all disabled people in society, irrespective of age, physical, intellectual or sensory ability.
Taunton Racecourse has a range of properties and amenities and is continually working towards raising standards in visitor facilities and customer care. In order to achieve this, we constantly review all forms of access and strive to demonstrate best practice in the management of our properties, in the services we provide, and towards the people we employ.
Taunton Racecourse carries out access audits to help identify areas where improvements are required and look at solutions to the issues raised. We not only want to comply with relevant legislation, but also to go further in providing a top quality experience for all visitors. We will endeavour to ensure that disabled people are not treated any less favourably, and that ‘reasonable adjustments’ are made where appropriate and possible through sensitive and creative solutions.
Where access to certain properties and amenities is not possible for various reasons alternative services will, wherever possible, assist in overcoming these restrictions. Training in disability awareness is being carried out in key areas within Taunton Racecourse and will be a continuing process over the coming years.
Please click HERE to view our Accessibility Guide.
Main Entrance, Reception, Ticketing and Turnstiles Area
Step free access is available at both entrances to the racecourse. It is the policy of Taunton Racecourse to provide a complimentary carer’s ticket for disabled ticket holders who require assistance. This will be issued on the day.
Public Toilets
Accessible toilets are situated in The Paddock Stand, The Orchard Stand and the Centre Course building.
Personal Assistant Ticket
The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, any individual over the age of 18 who has purchased an entry ticket and receives one of the following benefits are eligible to apply for a free personal assistant ticket:
- Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Personal Independence Payment (PIP)
- Armed Forces Independence Payment (AFIP) Additionally people who are registered blind are also eligible.
- Blind or partially sighted registration certificate (BD8 or CVI Certificate)
- Letter from a medical professional, including a doctor’s note or a letter from an occupational therapist
Please note – in all cases, the racecourse reserves the right to decline to accept an application or to request additional evidence if, in the racecourses view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without the personal assistant given the accessibility facilities and services available at the racecourse.
Additional Information
- In the event of an emergency visual and audible provisions are in place to inform customer of evacuation. Staff are fully trained and available to provide assistance.
- Taunton Racecourse welcomes assistance dogs, and has water bowls and a dedicated relieving area in the centre course.
- Please follow this link to a map of Taunton Racecourse with the facilities detailed in this document indicated.
Contact Details
For further details regarding the facilities at Taunton Racecourse please contact:
Name: Bob Young
Telephone: 01823 337172
Email: young@tauntonracecourse.co.uk